Return & Exchange Policy At SHALZ, we prioritize customer satisfaction and strive to ensure a smooth shopping experience. We encourage you to ask any questions before placing an order, including queries about fabric, design, measurements, or any other details that help you make an informed decision. Our team is always happy to assist you.
To exchange a product or report damage, please get in touch with our customer care within 24 hours of delivery along with the mandatory parcel opening video for verification purpose
Items for return must be in original packaging, shouldn’t be worn and in original condition. Kindly note that sale articles and orders received from overseas are not eligible for return/exchange.
For optimal maintenance and durability, we suggest “ DRY CLEANING “ all our products. This helps preserve the fabric’s richness, intricate details, and overall appearance.
No cancellations & Refunds are entertained
No refund is applicable for any product. Exchanges are only possible if the same product is available.
To exchange a product or report any damage, please contact our customer care within 24 hours of delivery. A mandatory parcel opening video is required for verification.
